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Frequently Asked Questions

Find answers to common questions about our free document assistance services

Can't find the answer you're looking for? Contact us directly and we'll be happy to help!

Yes, absolutely free. We never charge for our document assistance services. Our organization is funded through donations, grants, and the support of our community. There are no hidden fees, and you will never be asked to pay for the help you receive from our volunteers.

We help with a wide variety of documents, including:
  • Tax forms: Federal (1040) and state tax returns
  • Government applications: Social Security, Medicare, Medicaid, SNAP benefits
  • Medical paperwork: Insurance forms, medical bill disputes
  • Housing documents: Rental assistance applications, utility bill assistance
  • General paperwork: Any forms or applications you need to complete
If you're unsure whether we can help with your specific document, just ask!

Yes, appointments are required. This ensures that we have a volunteer available who is trained to help with your specific needs and that you receive our undivided attention. You can schedule an appointment by: We try to schedule appointments within 2-3 business days of your request.

Important disclaimer: Our volunteers are trained to help you fill out forms accurately, but we are not lawyers, accountants, or financial advisors. We provide guidance on completing paperwork, but we cannot give legal or financial advice. For complex legal or financial matters, we recommend consulting with a licensed professional. We can, however, help you find resources for professional assistance if needed.

Please bring:
  • Government-issued photo ID
  • Social Security card or number
  • Any documents related to what you need help with
  • Any relevant financial information (for tax or benefit forms)
  • A list of questions you have
For a complete list of required documents based on your situation, please see our Eligibility & Requirements page.

We will do our best to accommodate you. While most of our volunteers are English-speaking, we have access to translation services for common languages. Please let us know about your language needs when you schedule your appointment so we can arrange appropriate assistance. We also have some bilingual volunteers for Spanish documents.

We're always grateful for support! You can help by:
  • Volunteering: Share your time and skills
  • Donating: Financial contributions help us operate
  • Spreading the word: Tell friends and family about our services
  • Corporate sponsorship: Businesses can partner with us
Visit our Get Involved section to learn more about all the ways you can support our mission.
Still Have Questions?

If your question wasn't answered here, please don't hesitate to contact us directly.

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Ready for Help?

If you're ready to get assistance with your documents, start the process here.

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